Contribution & Refund Policy

Last updated: July 19, 2026

Maestrly is available free of charge. This policy applies only to optional one-time and monthly contributions made to support Maestrly, operated independently from Brazil.

1. Contributions are optional

A contribution does not purchase Maestrly, unlock features, create perks or entitle the contributor to priority support. Everyone receives the same product whether or not they contribute. Contributions are processed by Stripe in USD or BRL, as shown before confirmation in Stripe Checkout.

2. One-time contributions

You choose the amount before confirming a one-time contribution. Please review the amount and currency on Stripe's checkout page. Once processed, contributions are generally final, except where a refund is required by law or approved under Section 4.

3. Monthly contributions and cancellation

Monthly contributions recur at the selected fixed amount until canceled. You can manage or cancel future charges yourself through the Stripe Customer Portal linked from the contribution page. Sign in with the same email used for the contribution and Stripe's one-time code. Cancellation stops future charges and does not affect your access to Maestrly.

4. Refund requests

If a contribution was duplicated, made in error or charged after a cancellation request, contact us promptly. We review requests submitted within 14 days of the charge in good faith, in addition to any non-waivable rights under applicable law. Approved refunds are returned to the original payment method through Stripe. Processing time depends on Stripe and your financial institution.

We generally do not prorate a monthly contribution for a period that already started, unless required by law or the charge resulted from an error.

5. Historical Paddle subscriptions

Maestrly no longer sells subscriptions through Paddle. If you have a question about a historical Paddle transaction, email us with the receipt reference. Historical records may remain with Paddle and Maestrly for legally required accounting and tax periods.

6. Contact

Refund requests or problems accessing Stripe self-service: hello@maestrly.com.